Understanding Confidence Scores in Express

Confidence scores help you work smarter. They highlight which fields have earned trust over time and which ones deserve closer attention, making review faster and more focused as the system learns.

Viewing Confidence Scores

With a document open in Express, hover over any field that is pre-populated. If the field was predicted by AI, the application will display an AI confidence score. This score, in a tooltip text box, shows how reliable the field’s information is, offering you insight on whether to approve or to change the data. 

Along with the score, fields that don’t meet the configured confidence threshold settings are highlighted in yellow, as warnings.

After you approve the document, Conexiom’s AI learns from the results and applies that knowledge to future documents.

What Confidence Scores Mean

When Express pre‑populates a field, it assigns a confidence score based on historical accuracy, not just AI guesswork.

• Scores reflect how often a field has been correct in the past for the same trading partner.

• They update automatically as more documents are reviewed and approved.

A score of 90% is the default threshold setting for mandatory fields and equates to a high level of confidence. A score of 60% is the default threshold setting for non-mandatory fields.

• This can be customized in the Settings page. See ‘Setting Your Confidence Score Thresholds’ below for more details.

What Confidence Scores Are Not

Confidence scores do not mean:

• The value is guaranteed to be correct

• The AI is “certain” about this specific document

• The score is a real‑time accuracy percentage

Confidence is not the same as accuracy—it’s a signal based on past performance over time.

How to Use Confidence Scores

Use scores to prioritize your review:

• High confidence: Usually correct — a quick check is enough

• Medium confidence: Review carefully

• Low confidence: Expect corrections — review first

Fields below your confidence threshold are highlighted in yellow to help you spot risk quickly.

Setting Your Confidence Score Thresholds

You can set confidence score thresholds to customize document automation. If a prediction falls below the threshold, Conexiom can alert you and stop the automation, helping you avoid errors. To learn more about setting confidence score thresholds in Conexiom, visit Setting up Autopilot, AI Confidence, and AI Prediction Features