Leveraging the Dashboard and Reports
Tips and Tricks: Using the Dashboard and Reports for Current Information
Below, you'll find recommendations on how you can leverage the Dashboard and Reports for current operational information about the performance of your account.
Note: New Navigator features also produce operational statistics and graphic representations of them. If your organization has Navigator, click here for more information on your trading partners' performance.
Determining How Many Trading Partners are Leveraging Conexiom?
Proactively Monitor the Progress of Your Automation Goals Over Time
Dashboard tab
Within the Dashboard tab, there are three dashboards that come pre-built with your portal. (To learn more about the Dashboard tab, click here.)
Assign Dashboard access by role to secure confidential KPIs and metrics.
Prebuilt Views
7-Day Workflow Shows Quick Metrics for the Last Seven Days
Average processing speed
Total document numbers received vs processed
Alerts triggered
Deployment Focuses on Key Data Relating to Onboarding New Trading Partners
# of production vs test
Production deployments over time
Operations Shows Key Metrics on Utilization of Conexiom
Documents and lines processed
Top trading partners
Inactive trading partners

Changing the Timeframe Shown in the Widgets
Click Options in the top right.
Select Edit from the dropdown.
Select your desired range (e.g. Last 90 days, Last Month, etc.)
Click Save Changes.

Changing the timeframe with the above steps will change the timeframe for all widgets on the current dashboard.
Determine How Many Trading Partners are Leveraging Conexiom?
Navigate to the Operations Dashboard.
View the Top Inactive Customers by Documents widget.
Click the Download icon.
Compare your list of trading partners who are in production against your Customer's screen.

Comparing Alerts vs. Trading partners
Navigate to the Operations Dashboard.
Compare the Customers by Alerts widget against Top Customers by Documents widget.
Pay attention to these considerations:
It is common for the Top Customers by Documents to have higher numbers of alerts.
If alerts feel significant, are there internal processes that could be implemented to reduce errors before documents come into Conexiom? Examples:
If incorrect pricing are triggering exceptions, provide updated pricing list to Customers
If a high number of ShipTo / BillTo alerts, provide updated addresses to customers / get the list from the customers
If exception manager alerts are high, is Auto Approve enabled?

Factors that Slow Down Processing Speed
Complex logic
Multiple XREF look-ups
BillTo or ShipTo Alerts
Exception Manager Alerts (if applicable)

Using the Document Status widget
The Document Status Widget helps you to examine the following:
Shows the comparison between documents Received vs Complete documents
Number of Alerts created within the selected timeframe
Number of Production Documents processing (Status of "Under Review" or "In Progress").

Proactively Monitor the Progress of Your Automation Goals Over Time
Recommended dashboards to monitor the progress of your automation goals.
Last 30 days Dashboard:
Duplicate the existing "Last 7 Days" dashboard
Title dashboard as "Last 30 Days"
Select period "Last Month" and Save Changes
Check in on the dashboard periodically to see trends in your data
Document Processing dashboard
Create a new dashboard called "Document Processing"
Add 4 "Documents Processed" widgets
Update each widget with the following time periods:
Last 7 Days
Last 30 Days
Last 90 Days
Last 360 Days
Considerations When Reviewing Data
Are the trends reflecting what you would expect? (e.g. Seasonal periods, trending up as more trading partners are added, etc.)
Trending downwards? (Accounts have changed how they do business? Accounts processed fine previously but now hitting issues, etc.)
Reporting Tab
To learn more about the Reporting tab, see Reporting Tab. It allows you to report on different types of report:
Document Report
List of documents processed through Conexiom across all trading partners for a selected time period.
Provides metrics of your documents during this time period
Emails Received
List of all emails sent to Conexiom
Like the document report, but shows the Email details
Where it came from? Sent to?
Unknown customer alerts (which weren't assigned)
Helps troubleshoot the question of "Where did my document go? Company name shows as "-""
Filter by day/time range when the email would have been received
Shows the sender of the email
Data can be filtered
Exception Manager Updates (Optional)
Shows the list of documents processed through the Exceptions Manager plugin
Insight into which documents were automatically approved (System as user) vs. manually approved
Not applicable to all portals (Requires Exception Manager plugin)
Available upon request
Want to request the Exception Manager report? Please contact support.
Looking for more tips? Check out our on demand webinar https://info.conexiom.com/training-discover-5-actionable-insights .