Leveraging the Dashboard and Reports

Using the dashboard and reports within Conexiom for current information

Below, you'll find recommendations on how you can leverage the Dashboard and Reports for current operational information about the performance of your account.

Table of Contents

Dashboard Tab

• Prebuilt Views
• Changing the Timeframe Shown in the Widgets
• Determining How Many Trading Partners are Leveraging Conexiom?
• Comparing Alerts vs. Trading partners
• Factors that Slow Down Processing Speed
• Using the Document Status widget
• Proactively Monitor the Progress of Your Automation Goals Over Time
• Considerations When Reviewing Data

Reporting Tab

• Document Report
• Emails Received
• Exception Manager Updates

Dashboard tab

Within the Dashboard tab, there are three dashboards that come pre-built with your portal. (To learn more about the Dashboard tab, click here.)

Prebuilt Views

7-Day Workflow Shows Quick Metrics for the Last Seven Days

• • Average processing speed
  • Total document numbers received vs processed
  • Alerts triggered

Deployment Focuses on Key Data Relating to Onboarding New Trading Partners

• • # of production vs test
  • Production deployments over time

Operations Shows Key Metrics on Utilization of Conexiom

• • Documents and lines processed
  • Top trading partners
  • Inactive trading partners

Changing the Timeframe Shown in the Widgets

1. Click Options in the top right.
2. Select Edit from the dropdown.
3. Select your desired range (e.g. Last 90 days, Last Month, etc.)
4. Click Save Changes.

Determine How Many Trading Partners are Leveraging Conexiom?

1. Navigate to the Operations Dashboard.
2. View the Top Inactive Customers by Documents widget.
3. Click the Download icon.
4. Compare your list of trading partners who are in production against your Customer's screen.

Comparing Alerts vs. Trading partners

1. Navigate to the Operations Dashboard.
2. Compare the Customers by Alerts widget against Top Customers by Documents widget.
3. Pay attention to these considerations:
   1. It is common for the Top Customers by Documents to have higher numbers of alerts.
   2. If alerts feel significant, are there internal processes that could be implemented to reduce errors before documents come into Conexiom? Examples:
      1. If incorrect pricing are triggering exceptions, provide updated pricing list to Customers
      2. If a high number of ShipTo / BillTo alerts, provide updated addresses to customers / get the list from the customers
      3. If exception manager alerts are high, is Auto Approve enabled?

Factors that Slow Down Processing Speed

• Complex logic
• Multiple XREF look-ups
• BillTo or ShipTo Alerts
• Exception Manager Alerts (if applicable)

Using the Document Status widget

The Document Status Widget helps you to examine the following:

• Shows the comparison between documents Received vs Complete documents
• Number of Alerts created within the selected timeframe
• Number of Production Documents processing (Status of "Under Review" or "In Progress").

Proactively Monitor the Progress of Your Automation Goals Over Time

Recommended dashboards to monitor the progress of your automation goals.

Last 30 days Dashboard:

• Duplicate the existing "Last 7 Days" dashboard
• Title dashboard as "Last 30 Days"
• Select period "Last Month" and Save Changes
• Check in on the dashboard periodically to see trends in your data

Document Processing dashboard

• Create a new dashboard called "Document Processing"
• Add 4 "Documents Processed" widgets
• Update each widget with the following time periods:
  • Last 7 Days
  • Last 30 Days
  • Last 90 Days
  • Last 360 Days

Considerations When Reviewing Data

• Are the trends reflecting what you would expect? (e.g. Seasonal periods, trending up as more trading partners are added, etc.)
• Trending downwards? (Accounts have changed how they do business? Accounts processed fine previously but now hitting issues, etc.)

Reporting Tab

To learn more about the Reporting tab, see Reporting Tab. It allows you to report on different types of report:

Document Report

List of documents processed through Conexiom across all trading partners for a selected time period.

• Provides metrics of your documents during this time period

Emails Received

List of all emails sent to Conexiom

• Like the document report, but shows the Email details
• Where it came from? Sent to?
• Unknown customer alerts (which weren't assigned)
  • Helps troubleshoot the question of "Where did my document go? Company name shows as "-""
  • Filter by day/time range when the email would have been received
  • Shows the sender of the email
  • Data can be filtered

Exception Manager Updates (Optional)

Shows the list of documents processed through the  Exceptions Manager plugin

• Insight into which documents were automatically approved (System as user) vs. manually approved
• Not applicable to all portals (Requires Exception Manager plugin)
• Available upon request

 

Looking for more tips? Check out our on demand webinar Actionable Insights.