Completing the 'Contact Support' Form

Instructions on correctly filling out the 'Contact Support' Knowledge Base Form.

Company Name*

• The company name is located at the top corner of the Portal

What does this request relate to?*

• Report an Issue

• Submit an Enhancement Request

• Outgoing Documents Inquiry - "Portal says  'delivered' but we did not receive it."

• Incoming Document Inquiry - "My document was not received by Conexiom".

• Notification Inquiry - "I did not receive a notification, but I should have."

• Portal Inquiry - How do I.....?

• Exception Manager

• Change Request

How many trading partners is this affecting?

• A single Trading Partner - If the request is only for a specific Profile

• Add the specific Trading Partner name in the empty field.

• All Trading Partners - If All Profiles are getting affected due to the issue.

• No Trading Partner - If no trading partner is affecting the request.

What is your email?

• Enter your email address where the Support team will response to your request.